Collapse Club Privacy Policy

Introduction

At Collapse Club we take the use of your data seriously. We aim to be clear and transparent about how we collect, what we collect and how we use your data. We also want to give you control of your data and a choice of how this data is used.

This privacy policy gives you information about:

Where we collect information about you
What information we collect about you
What lawful basis do we use to collect data
How we use your data
Marketing and consent
Whether we share your data
Your data protection rights
Data security
For how long we store your data
What to do if you want to raise a concern or complaint

1. Where we collect information about you

Collapse Club may collect information from you in the following circumstances:

A. When you give it to us DIRECTLY

You may give us your information when you:
Sign up to one of our meetings
Sign up for our Facebook group, email discussion list, or discussion forum
Contact us with a query
Fill in a Collapse Club survey

B. When you give it to us INDIRECTLY

Your information may be shared with us by independent meeting organizers, where the meetings are not run directly by Collapse Club.

When meetings are run in partnership with other organizations, we are the joint data controller of the information. We will always ask those working on our behalf and our partners to ask for your consent to receive Collapse Club news and marketing emails.

C. When you use Collapse Club’s SOCIAL MEDIA

When using our social media services such as Facebook, LinkedIn, or Instagram, the settings you have in place may give us permission to access information about you from these accounts. These cookies enable in-depth campaign reporting and the tracking of social network users when they visit our websites by using a tagging mechanism provided by those social networks. If you want to change what information is shared with us you can refer to the following privacy notices to see how you can change your privacy settings:

https://www.facebook.com/policy.php

https://www.linkedin.com/legal/privacy-policy

https://help.instagram.com/155833707900388

D. When the information is publicly available

We might obtain personal data about individuals from places such as online newsletters or information published in the media.

E. When we collect information via our WEBSITE

a. Cookies

Cookies are small data files that are served by our platform and stored on your device. The Collapse Club website is hosted by Duda.co and it makes use of cookies for technical reasons and to enable a personalized experience for visitors and registered users.

b. Newsletter subscription

This site offers newsletter or email subscription services, and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/ unsubscribed users. We use external programs to send and manage marketing emails and newsletters.

C. Google Services

In our website we use several google services, like, Google Analytics and Google Tags, your information is stored and collected as cookies. These cookies are used to collect analytical information about how visitors use the website. All web traffic and usage information is collected in an aggregate form.

For more information about Google Analytics cookies, see the official Google Analytics page, or how google uses information from sites or apps that use their services.

If you visit our website, Collapse Club may collect certain information from your browser, such as the IP address (an IP address is a number that can uniquely identify a computer or other internet device). We can tell what website directed you to our website by looking at information from our browser.

The Collapse Club website contains links to external sites not owned or managed by us. We cannot be held responsible for the content or for the privacy of any external sites.

2. What information do we collect about you?

A. Personal data

The following list is the personal data we may collect about you:
First name and surname
Email address
City, State or Province, and Postal Code
Country of Residence
IP addresses

B. Sensitive personal data

We only collect sensitive personal data where there is a clear reason for doing so and this is limited. Examples of when we may collect this data is if we need to provide services to you and we need to make adjustments based on your physical health needs, or if we need to support you to be able to take part in a meeting.

3. What lawful basis do we use to process data?

There are six lawful bases for processing an individual’s data, however, only three apply to our activities:

A. Contract

Information is processed to fulfill a contractual relationship.

B. Legitimate interests

Information is processed because it is within Collapse Club’s legitimate interest to do so. Where we have used legitimate interests, we will always balance this with your rights and ensure that it has a minimal privacy impact.

C. Consent

Information is only processed based on your explicit consent.

4. How do we use your data?

A. For marketing and fundraising

Please see section 5.

B. When you sign up to one of our zoom meetings

Including:

To be able to contact you with details of the meeting
To ensure that our meetings can be tailored to individual needs

C. Profiling

We use profiling to segment our information so that we can effectively analyze it. This allows us to develop our marketing strategy to specifically target what information we send out and ensures that the information we send to you is relevant. It ensures that you only receive information that is appropriate, based on your engagement with us, and that we think you will find interesting. We will only send you information when you have given us your express consent to do so.

We may build your profile based on geographic or demographic information as well as how you have engaged with us before, what meetings you attend, and whether you have joined the Facebook Group, email discussion list, or discussion forum.

D. Administration and Governance

Maintaining ‘do not contact’ lists
Asking you to take part in surveys about the meetings you have attended to help Collapse Club improve our work and offerings
Monitoring Conveners and volunteers for compliance purposes
If you contact us and we need the information you have provided in order to correspond with you

E. Sharing your story

With the consent of the individual we may use quotations from feedback we receive on our website (i.e. “Testimonials”). We also publish posts on our website blog that members submit and approve.

5. Marketing & Consent

From March 22, 2024 we only contact you for marketing purposes or to share our news with you where we have your express consent to do so. We will not send you marketing emails if you have asked us not to.

We make it easy for you to let us know if you want us to communicate to you or not. Our forms have a clear notice that when you sign up to receive the Zoom link for our meetings, you will be subscribed to our weekly newsletter (which is easy to unsubscribe from). If you do not sign up for our newsletter, we will not send it to you.

When you do give consent, you can opt out at any time by clicking ‘Unsubscribe’ at the bottom of our emails, or by emailing welcome@collapseclub.com.

The maximum marketing that we carry out includes weekly newsletters about the latest news from Collapse Club. We only send information we think you will be interested in.

6. Do we share your information with anyone else?

We will never sell your information to anyone else for the purposes of marketing and we only share it with necessary administrators of Collapse Club.

We may share information with third parties who are performing a service for us. An example of this is MailerLite where we store our information for the purpose of sending our weekly newsletter.

7. Your data protection rights under GDPR

A. The right to be informed

Under GDPR, we will be as transparent as possible on how we use your data. This information will be given in our Privacy Policy where we will be as clear and concise as possible.

B. The right of access

You can write to us to ask us, free of payment, what information we hold about you at welcome@collapseclub.com. We will respond to you within 30 days after you have confirmed your identity.

C. The right to rectification

You have the right to ask us, free of payment, to change your details if they are not correct or up to date.

D. The right to erasure

You can ask us, free of payment, to delete your data and in most cases we will be able to do this. There may be some circumstances in which we have to keep your data.

E. The right to restrict processing

You can ask for us to stop processing your data for certain activities or for us to suppress your information.

F. The right to data portability

Individuals have the right to request their information and transport it to another service. This is unlikely to be relevant to Collapse Club.

G. The right to object

In terms of marketing, you have the right to object and for these activities to be stopped.

H. Rights in relation to automated decision making and profiling.

This allows an individual access to information about the reasoning behind any decisions taken by automated means.

8. Data Security - how do we keep your data safe?

We ensure that we have the relevant controls in place to make sure that your data is safe. Most of our data is stored electronically and we ensure that our network is password protected. We make every reasonable effort to ensure that the data you send to us is safe.

Your data is only accessible by trained volunteers of Collapse Club.

9. How long do we store your information?

We will only keep your information for as long as we require it for the purposes set out in this document or for operational purposes or until you stop giving us your express consent.